Patient information
Your First Dental Appointment
All dental services require advance booking. To book or enquire about our services, please call us on +852 2368 9139. You can also schedule appointments via email at cheersdentalcare@yahoo.com
For new patients at the clinic, they will have to go over the following standard procedures:
- Show their identification documents which include HKID card, birth certificate, passport, etc., to prove their identity
- Fill in the new patient registration form
- Answer a medical history questionnaire
Your Child’s First Dental Appointment
At Cheers, we are dedicated to creating a cheerful experience for children too! It has been advised by the American Association of Paediatric Dentistry to arrange your child’s first dental appointment as soon as his/her first tooth has erupted.
Going to the dentist may seem like a daunting experience to some children, so we advise parents to prepare their child by speaking positively about the dentist and refrain from unnecessarily scaring them by talking about injections or pulling out their teeth! Parents can refer to these oral health cards developed by the Hong Kong Society of Paediatric Dentistry when talking to children about their first visit to the dentist: http://www.hkspd.org/oral-health-cards/
Moreover, there are several short youtube clips of “Peppa Pig” going to the Dentist that our child patients adore and also watch prior to coming to their first appointment to make visiting our dental clinic a less scary, unknown experience.
As with our adult patients, new child patients will have to go over the following standard procedures:
- Show their identification documents which include HKID card, birth certificate, passport, etc., to prove their identity
- Fill in the new patient registration form
- Answer a medical history questionnaire
Children have a range of entertainment to make waiting for their appointment enjoyable and fun. Once in the surgery rooms, they will be attended by one of our dentists who provide a thorough oral examination (which may include taking dental x-rays) and an oral health assessment to help us understand your child’s individuals concern. This will be followed by an examination and treatment plan discussion by Dr Eilly Lau, our specialist in Paediatric Dentistry.
If treatment needs to be done then we will use a range of “behavioural management techniques” to make sure our patients are relaxed and at ease. In some cases we may advise your child to have treatment under sedation. Our attending dentists will provide you more information on treatment options once the assessment has been performed.
Please note, in order to make the appointment as smooth and effective as possible, we only allow one parent/carer to enter the examination room with the patient. If you have any further questions, please do not hesitate to contact us.
Appointments
Time is precious to both you and our practice. We strive to keep every appointment on time. However, due to the nature of dentistry, sometimes we experience unavoidable delays in treatment time. Thus, we have adopted the following policy:
- Priority treatment is given to all those patients who attend the clinic by appointment and on time first.
- Patients who are late may have to wait until the completion of other scheduled appointments.
- Patients requiring urgent help and having no appointment must wait until after the scheduled patients have been treated, and they will be treated on a first-come-first-serve basis.
- We will inform patients in advance if we anticipate their appointment will be delayed.
- We try to keep waiting times to a minimum and not more than an hour. If you have been waiting for more than an hour, please check with our receptionist to see if you were accidentally skilled.
- We try to limit the total number of patients we serve each day to ensure that sufficient time and quality of service can be delivered to our patients. Please discuss with our receptionists to find the best fit of schedule for you and our dentists.
Patient Recalls
Your oral health requires regular monitoring and maintenance. Therefore, we have a recall system to best suit your dental needs. Our patient recall policy is as follows:
- When your dental treatment has been completed, we will record the treatment provided in your patient profile of our system.
- According to your treatment needs, we will recommend a recall period (e.g. 6 months or 12 months).
- Our staff will recall you via SMS.
- You can call us back to schedule the dental appointment.
- We will send you another SMS to remind you the date and time two days before the scheduled appointment.
Emergencies
Toothache and dental emergencies are sometimes unpredictable. We are always ready to offer you help. Our policy for patients with a dental emergency is as follows:
- During operating hours, you can call us at (852) 2368 9139 to see if there is any available slot. Our receptionist will try to squeeze in an appointment for you on the same day.
- Priority of treatment is normally given to patients who have made appointments and are on time. Therefore, urgent squeeze-ins have to wait until the scheduled patients have been served, and they are treated on a first-come-first-serve basis.
- If you have an emergency problem, such as non-stop bleeding, dental trauma, facial swelling, etc. please inform our staff, and you will be treated as soon as possible.
- The dentist will deal with the urgent and emergency problems first. For the others, you may have to make a follow-up appointment.
- Outside operating hours, patients can call the emergency phone number which will be given after operation. The responsible dentist will give you advice concerning the emergency. If the situation dictates immediate treatment, you may be directed to a nearby hospital’s emergency room.
Patients’ Charter
As a patient, it is important for you to know your Rights and responsibilities when you use our services. Knowing and understanding your rights and responsibilities will make your relationship with us a mutually beneficial one.
At Cheers, you will always have the rights to information and choice. Our team will always strive/you have the right to be given:
- Information about what health care services are available, and what charges are involved.
- A clear description of your medical condition, with diagnosis, prognosis (i.e. an opinion as to the likely future course of any illness), and of the treatment proposed including common risks and appropriate alternatives.
- The names of any medication to be prescribed, and its normal actions and potential side-effects given your condition.
- Access to medical information which relates to your condition and treatment.
We would also like you to know that you are entitled to
- Accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
- Have a second medical opinion.
- Choose whether or not to take part in medical research programmes.
- Have your privacy, dignity and religious and cultural beliefs respected.
- Have information relating to your medical condition kept confidential.
Customer Service Feedback
At Cheers Dental Care we are committed to improving our quality of care. Your feedback is very valuable for us to improve our service. We appreciate any form of feedback and are open to any suggestions as well as areas for improvement.
If you have any questions regarding our services, please do not hesitate to contact us. You may contact our principal dentist at (852) 2368 9139 or write to us by email or post. We will attend to your suggestions promptly.
